Hybrid - Scrum Master

Department: Agile Delivery, Technology

Your skills and experience

WHAT YOU OWN

*Delivery Metrics & Forecasting*

• Track velocity, capacity allocation, and delivery health as leading indicators - you catch a miss before it happens, not after
• Own capacity planning per sprint across workstreams; maintain roadmap visibility for stakeholders
• Coordinate quarterly planning

*Requirements & Quality Gates*

• Ensure readiness before commitment - whole team on the same page about commitments
• Maintain the tooling that keeps work visible and blockers surfaced early, not silently absorbed

*Change & Conflict*

• Assess scope/priority change impact before it lands on the team
• Resolve conflict between Product and Engineering - decisions get recorded, not relitigated

*Cross-Timezone Ownership*

• Own the async cadence across a 12-hour gap
• Enforce response-window SLAs on blockers - nothing ages silently

SIGNAL OF SUCCESS

• Blockers have an owner and an age, always
• Retros produce actions, not venting
• Product and Engineering both feel protected, not policed
• You'd notice a slipping sprint two weeks before anyone else does

WHAT YOU BRING

• Track record as SM or delivery lead, preferably on distributed, cross-timezone teams
• Knowledge of software development cycle, AI-accelerated workflows
• Fluency in *why* the process exists, not just how to run it - you'll be asked to defend or evolve it, not just execute it
• Judgment on escalate-vs-absorb - you protect the team without becoming the bottleneck
• You read sprint metrics as signal, not scorecard, and can tell stakeholders which number actually predicts the miss
• CSM, POSM, PMP, SaaS experience, AI workflow design is an advantage

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

Why you'll love working here

• Stock Options - Share in the success you help build.
• Employment under Vietnam Labor Law - Includes Vietnam labor law contract with full benefits.
• Hybrid Work Flexibility - Work remotely one day per week.
• Generous Time Off - up to 20 days of annual leave to recharge and refresh.
• 100% Salary During Probation - No drop in pay while you ramp up.
• Continuous Learning - Unlimited access to online courses through Udemy to support your growth.
• Top-Notch Equipment - MacBook Pro provided for your work needs.
• Office Perks - Free snacks and beverages to keep you fueled.
• Flexible Working Time - We care about outcomes, over rigid schedules.
• Team Events - Regular activities to connect, celebrate, and have fun.
• Meaningful Work - Build awesome products that make a real impact.