Engineer - Workplace IT Services

TMF Vietnam Company Limited

Hà Nội · Fresher/Entry level

Thoả thuậnĐăng ngày: Đăng hôm nay

Technical SupportTroubleshootingNetworking ConceptsProblem-solvingCommunication Skills

Mô tả công việc

Key Responsibilities

• Provide first-level technical support to end users, ensuring smooth day-to-day operations of laptops, desktops, and IT equipment;

• Troubleshoot and resolve issues related to hardware, software (Windows, Microsoft Office), and network connectivity (Wi-Fi, VPN, LAN);

• Assist in installing, configuring, and maintaining end-user devices and business applications;

• Support user account management, including password reset, access rights, and email setup;

• Log, track, and update support requests in the ticketing system, ensuring timely resolution and proper follow-up;

• Assist in IT asset management, including maintaining inventory records and coordinating with vendors;

• Support basic system monitoring, antivirus updates, and IT security practices;

• Assist in routine IT operations such as system maintenance, backup activities, and reporting;

• Document technical issues, solutions, and user guidelines for internal reference;

• Refer complex issues to senior IT members or regional teams when necessary;

• Perform other duties as assigned.

• Early-career professionals with 1-2 years of relevant experience in Information Technology, Computer Science, or related fields;

• Basic knowledge of computer hardware, software, and operating systems (Windows);

• Fundamental understanding of networking concepts (TCP/IP, LAN, Wi-Fi, VPN);

• Strong problem-solving and analytical skills;

• Good communication skills and a service-oriented mindset;

• Good command of English, both written and spoken;

• Familiarity with Microsoft Office Suite and basic IT tools;

• Ability to learn quickly and adapt in a fast-paced environment;

• Responsible, detail-oriented, and proactive in handling tasks;

• Friendly, patient, and professional attitude when supporting users.