ERP Support Analyst (QAD)
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Thoả thuậnĐăng ngày: 7 ngày trước
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Key Responsibilities • Provide daily functional and technical support for the QAD ERP system, ensuring stable operations and timely issue resolution. • Support QAD modules including Manufacturing, Finance, Supply Chain, Inventory, and Procurement. • Analyze ERP incidents, troubleshoot issues, and coordinate with global IT teams, vendors, and QAD support for complex problems. • Work closely with business users to understand requirements and deliver effective ERP solutions. • Support system enhancements, upgrades, testing, data validation, and process improvements. • Maintain system documentation, SOPs, user guides, and provide user training when required. • Ensure ERP security, compliance, and IT control requirements are followed.
• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related fields. • 2–5 years of experience supporting QAD ERP systems. • Good functional knowledge of QAD modules (MFG/PRO, Finance, Supply Chain, etc.). • Experience in ERP support, incident management, and change management. • Basic knowledge of SQL, reporting tools, and ERP integrations is preferred. • Strong analytical, troubleshooting, and communication skills. • Experience in manufacturing or automotive industries is an advantage. • QAD certification or ITIL knowledge is a plus.