To ensure moderation quality and consistency by evaluating moderator performance, identifying improvement opportunities, and providing insights that enhance policy compliance, operational excellence, and client satisfaction.
Main Responsibilities:
Conducts internal audits on moderators case
Does second round moderation
Scrubs errors and completes RCA of errors
Provides coaching to moderators on policy errors
Attends calibration sessions for alignment
Cascades policy alignment to moderators
Collaborates with TLs in formulating action plans for assigned moderators
Appeals validation
Yêu cầu ứng viên
Must have completed at least 2 years in college
At least 1 year experience as a Quality Analyst in a BPO setting. An experience in content moderation is a plus
Has experience in data analysis and root cause analysis
Excellent English communication skills
Resiliency score within the requirement of the project or queue
Proficient skills with MS Office and Google Products (Mail, Slides, Sheets, Docs, Drive)
Team player and has excellent interpersonal skill
Willing to work on flexible shift timings, including night shifts and public holidays
Can work with minimum supervision
Kỹ năng cần có
English, Data Analysis, Quản Lý Chất Lượng, Kiểm Soát Chất Lượng, Kiểm Tra Chất Lượng, Xử Lý Data
Quyền lợi ứng viên
*1. Salary and Benefits*
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
*2. Working Environment*
Flexible working hours, we work 40 hours per week (Monday-Sunday);
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
Training and career development opportunities;
Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.
Địa điểm và thời gian
Địa điểm làm việc
Hà Nội: Tower 1, Times City, Phường Vĩnh Tuy (quận Hai Bà Trưng, quận Hoàng Mai cũ)
Thời gian làm việc
Flexible working hours, we work 40 hours per week (Monday-Sunday);