Service Desk Technician
Công Ty TNHH Loscam Việt Nam
Thoả thuậnĐăng ngày: 9 ngày trước
Công Ty TNHH Loscam Việt Nam
Location: Song Than HCM - Vietnam
Department: Information Technology
Reports To: IT Operations & Infrastructure Manager
Role Summary
We are seeking a customer-focused Service Desk Technician Level 1 to provide first-line IT support to users across the company. The role is responsible for handling IT incidents and service requests, troubleshooting end-user issues, managing IT assets, maintaining IT documentation, and delivering a high level of customer service.
Support Coverage
Provide remote and onsite IT support for users across all company locations, ensuring timely resolution of incidents and service requests in accordance with established service levels.
Key Responsibilities
Preferred Qualifications
Key Attributes
Note: Occasional after-hours support may be required to support business operations, projects, maintenance activities, and company initiatives.