Informatics Technical Specialist - Core Diagnostics
Abbott
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Abbott
Position Overview
Abbott is seeking a highly capable Informatics Technical Specialist II (ITS II) to support the commercial activation and expansion of AlinIQ Digital Health Solutions in Vietnam.
The ITS II plays a critical role beyond traditional implementation - acting as:
• A technical delivery expert
• A trusted partner for customers to support and expand existing AlinIQ systems
• A key contributor to building Abbott’s first reference sites in Vietnam
Role Purpose
A skilled technical specialist responsible for end-to-end delivery of AlinIQ solutions, capable of operating independently in complex and non-standard environments while supporting customer adoption and value realization.
The ITS II combines:
• Hands-on technical implementation expertise
• Practical understanding of laboratory workflows
• Strong customer engagement skills
to ensure successful deployments that drive measurable operational improvements and establish Abbott as a trusted digital partner.
Key Responsibilities 1. Implementation & Post-Implementation Delivery Excellence
• Independently implement, configure, and integrate AlinIQ solutions
• Execute project plans with strong ownership, quality, and risk management
• Handle system validation, troubleshooting, and issue resolution in live environments
• Delivering user and technical training adapted to varying customer maturity
2. Workflow Analysis & Solution Expansion
• In collaboration with the DHS Consultant (commercial), assess current laboratory workflows, including manual validation processes and inefficiencies
• Support identification of further automation opportunities (e.g., auto-validation, TAT improvement)
• Suggest opportunities to increase the utilization of AlinIQ products in existing laboratories
3. Integration in Complex IT Ecosystems
• Configure and support integration with LIS / middleware and the analyzer fleets (multi-vendor environments)
• Work closely with customer IT teams and third-party vendors to resolve interface and connectivity challenges
4. Customer Engagement & Market Development
• Build strong, trust-based relationships with lab directors, IT teams, and hospital stakeholders
• Support pilot deployments and early-stage implementations, including measurement of outcomes (e.g., TAT reduction, automation rates)
• Contribute to developing local reference sites, a key success factor for market expansion
5. Continuous Improvement & Feedback
• Capture customer feedback and provide input for product and solution enhancements
• Maintain accurate project documentation and system records
• Share learnings across the regional team to accelerate capability building
Qualifications
• Bachelor’s degree in Computer Science, Information Systems, Medical Informatics, or related field
• Typically 2–4 years of experience in healthcare IT, laboratory informatics, or related technical roles
• Experience with LIS, middleware, or diagnostics systems strongly preferred
Core Skills & Experience 1. Technical Expertise
• Solid understanding of laboratory workflows and systems
• Hands-on experience with:
o LIS / middleware
o Analyzer integration and configuration
o System deployment and support
• Working knowledge of:
o Interfaces and data integration (e.g., HL7 concepts)
o Basic database concepts
2. Execution & Problem Solving
• Able to work independently with high accountability and quality focus
• Strong troubleshooting capability in:
o Non-standard environments
o Resource-constrained settings
• Structured and analytical approach to resolving issues
3. Customer-Facing & Consulting Skills
• Strong communication and interpersonal skills with confidence in customer-facing situations
• Ability to:
o Translate technical concepts into business and workflow impact
o Train users across different skill levels
• Emerging ability to support consultative conversations (workflow, efficiency, outcomes)
Vietnam Market-Specific Capabilities
• Ability to work effectively in:
o Low digital maturity environments
o Mixed manual/automated workflows
• Experience dealing with:
o Local IT vendors and systems
o Integration ambiguity and evolving requirements
• High level of:
o Adaptability and resilience
o Cultural awareness and stakeholder management
4. Key Competencies
• Customer-centric mindset and service orientation
• Attention to detail and strong quality standards
• Proactive approach to identifying risks and solutions
• Willingness to learn and grow in a fast-developing market
• Team collaboration across local and regional teams
5. Travel Requirements • Willingness to travel up to 70–80% across Vietnam
• Flexibility to support critical project phases and go-lives